terms and conditions

Online cake images
Onscreen colours and finish may vary due to monitor variations and screen configurations. Slight colour and overall finish differences can occur between each finished cake, due to the handmade nature of our products. Cake stands are not included and have been used for styling purposes only. Product images have been edited only to display available colour and accessory options.
Online cake orders - Delivery within the Melbourne Metro area is currently free of charge. Orders will be delivered between the nominated time frame as stated at checkout. Once cake/sweets have been delivered, Cake Ink. is not liable for any loss or damage caused. Cake care and transportation information has been provided within each product description.
Custom cake orders - Delivery fee is calculated based on distance travelled from our studio and will be included as an itemised charge on invoice. Once cake/sweets has been delivered to the nominated venue, Cake Ink.is not liable for any loss or damage caused. 
Allergen information
Ingredients listings have been provided for each product. However, all cakes and sweets have been made using ingredients and on equipment that may contain traces of nuts and other known allergens.
Payments are securely processed by our payment partner Stripe.
All credit card payments are made via SSL and are handled by our payment gateway Stripe. We do not ever store your credit card details on our servers.
Custom orders will be invoiced accordingly.
Returns and Replacements
All sales are final. However, if your item arrives damaged in any way, or you are unhappy with your purchase, please contact us to discuss.
Refunds/ Cancellations
Due to the nature of the handmade products, refunds cannot be made if the order has been completed. **PLEASE NOTE: Due to fluctuating Covid-19 restrictions, we will endeavor to reschedule your cake order should the need arise. We require a minimum 5 days notice to reschedule your date. 
Privacy and Security
Your privacy and security is treated with care and concern when using the Cake Ink. website. You can be assured that your personal information will never be shared or sold to any third parties. The information collected when placing an order, is used solely for contact and delivery purposes. A secure sever (SSL) is used to encrypt credit card and payment information. Credit card details are never stored. Cake Ink. reserves the right to reject any orders that are of concern.  Should there be any issues with an order, contact will be made. For more information please see our privacy policy.
Acceptance of Terms & Conditions
Payment of orders and design approval is considered acceptance of all terms and conditions.